Privacy Policy

Please Read Carefully | Phaedrus Living

We respect your Privacy

Phaedrus Living collects, holds, uses, verifies and discloses (“processes”) information about individuals which may constitute personal data, under applicable data protection and privacy laws in Europe. Please read our Privacy Policy carefully to understand how we process your personal data. You are entitled to consent and agree to this privacy policy terms if you decide to visit our website and use our services.

1. How do we collect your personal data?

The personal data we collect regarding you comes primarily from information that you submit to us through our website or that is otherwise captured during the course of your relationship with us. We obtain your personal data from the forms and documents used from your access to or use of our services.

We collect personal data when we monitor or record our communications with you or through use of certain technology as detailed further below.

We collect data when you process a payment through any type of credit/debit card in EUR or any other currency. The payment details you provide which are directly linked to your credit/debit card are retained by us and not shared with any other third party.

2. Personal data obtained from other sources

We may also obtain personal data from our service providers acting on our behalf, from third parties authorised to provide us with such information, such as credit reporting bodies, other credit providers or other agencies used for running due diligence checks, authorised third parties performing identity verification procedures on our behalf and/or from third parties who provide services to you such as your financial adviser, financial planner, dealer group, accountant or other professional adviser. Some of this information is publicly accessible and/or reliable and independent databases that we access through an authorised third party to whom we disclose your personal data for the purpose of performing required identity verification procedures. Where you are an individual associated with a corporation or institution with whom Phaedrus Living does business with, your personal data will also be provided to us via that corporation or institution. Such personal data includes personal and contact details, financial information, identification documents and, where permitted by applicable law and only to the extent needed, information relating to political affiliations, trade union membership or criminal convictions.

3. How we use your collected personal data

1. To provide you access to our website and our services
2. To manage and improve our products and services
3. To personalize our communication with you
4. For audit and reporting purposes
5. For security and legal requirements

We ensure you a secure storage of your data for a short amount of time covered under European Regulation. We will not share, sell, rent or lease your personal data to any third party unless we have your full consent to do so.

4. Disclosure of personal data

All personal data and credit/debit card details will not be shared, sold, rented or leased to any third party. Phaedrus Living discloses all personal information to the following parties only:

• - Other companies belonging to or directly affiliated to Phaedrus Living, always in accordance with this privacy policy.
• - Service providers which perform on our behalf. These include, among others, payment processing providers, analytics, web hosting and email providers. Personal data collected may be transferred to these service providers who might be located around the world.
• - All personal data is transferred to third parties after we have received your approval and full consent.

5. Information Privacy and Security reporting

Phaedrus Living makes the best efforts to safeguard your personal data against accidental or malicious conduct and loss. However, no technology or security program is 100% proved to protect delicate information and secure such data. We cannot guarantee you the full protection of your personal information.

In the rare case of such incident, we have implemented a system which will alert you by email. Additionally, the relevant Data Protection Authority will be informed within 72 hours after incident has been noticed.

6. How do we update this Privacy Policy?

We regularly update and change portions of this Privacy Policy in accordance with the law and regulations of the Republic of Cyprus. Please make sure to read this privacy policy as to be aware of such updates. When required to notify you, in accordance with data protection laws, we will send you an email or individual message disclosing the changes.

7. Contact Us

If you would like to contact us regarding this privacy policy, make a complaint about a breach of applicable data protection or and anything relating, please send us an email at [email protected].

If further investigation is required, it will be carried out and then you will be notified of a proposed remedy. This will be confirmed to you in writing. If you do not receive a response from us within such timeframes required under applicable law or your complaint is not resolved within that time to your satisfaction, you may apply to the applicable data protection authorities to have your complaint heard and determined.

We will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.

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